Client Login

User Id:

Password:

Accreditations

Help & Further Information

You can contact Ceatta to discuss your case with us, we can discuss your circumstances and also what options may be available to you based on our client's instruction. If you would like to arrange a convenient time for us to attend please request a call back, and we will contact you to make suitable arrangements.

If you are wishing to make a complaint please contact us as soon as possible.  We have a company complaint handling procedure and will endeavour to resolve matters fairly and within a small time frame.  A copy of our complaints procedure is available upon request.  

Free, impartial help and advice is available for consumers; we have listed such organisations below to assist you. 

We have also listed some FAQ’s below which may assist you. Should you require any further assistance please do not hesitate to contact us.

FAQs

Why are Ceatta contacting me?

We will have been instructed to do so by our client. This is usually with regards to arrears due to your creditor, although other reasons for contact may be instructed.

How do I confirm a Ceatta agents identity?

All Ceatta agents carry a Ceatta Identification Card at all times. The ID card will state the agent name and will show a photograph of the agent. You should be shown this upon contact with an agent in attendance. If you would like to verify the agent in attendance please contact us on 0333 4567999 (local rate). This telephone number is also present on the ID card.

My financial circumstance's have changed, what can I do?

If your financial circumstances have changed you should contact us to enable a realistic approach to your arrears situation. We will be able to discuss any options that may be available to you and advise our client of your situation. You can also seek free independent help and advise to discuss your financial situation.

Who can I speak to for help?

You can contact our office or the agent in attendance to discuss our instruction and our reason for contact. Free Impartial help and advice is also available from a number of organisation. You can find how to contact them on this page. 

The person you are trying to contact is not known to me

Please contact us to let us know, we can then attempt to establish the details and make investigations. 

The person you are trying to contact does not live at my address

Please contact us to let us know. We can then document the details and attempt to establish the correct address. 

Treating Customers Fairly

We aim to maintain our high level of customer service and are committed to the Financial Conduct Authority’s principle of ‘Treating Customers Fairly’ (TCF). We aim to act on our clients instructions and decisions whilst also ensuring customers receive forbearance and due consideration to their individual circumstances. 

I want to leave feed back

To complete our Customer Survey please click here, or alternatively you can contact us by telephone or email.

Should you wish to make a complaint you can do so by telephone, email or in writing.

Independent Help & Advice

Should you be experiencing financial difficulties please do not ignore the problem – you need to act now. Independent debt advice can be obtained by contacting organisations that offer free confidential and impartial help & advice. Below is a list of such organisations, some of which regulators recommend. Please be open and honest about your debt situation to enable their trained staff to give you help and advice.

  • Citizens Advice
    For advice and information on debt and other topics contact your local Citizens Advice Bureau or visit www.adviceguide.org.uk

  • Money Advice Service
    Telephone 0300 500 5000 to speak to a money adviser or visit www.moneyadviceservice.org.uk for access to advice, information and money tools.

  • National Debtline
    For advice & information if you live in England, Scotland & Wales, telephone 0808 808 4000 or visit www.nationaldebtline.org

  • Money Advice Scotland
    If you live in Scotland you can find contact details for debt advice in your local area by telephoning
    0141 572 0237 or visit www.moneyadvicescotland.org.uk

  • StepChange Debt Charity
    Telephone 0800 138 1111 for debt advice throughout the UK or visit www.stepchange.org

  • Advice UK
    Telephone 0300 777 0107 or visit www.adviceuk.org.uk

  • Financial Ombudsman Service (FOS)
    If you have a complaint and are unable to resolve it with your lender the FOS may be able to help. Telephone 0300 123 9123 or visit www.financial-ombudsman.org.uk

  • Financial Conduct Authority (FCA)
    For consumer help and guidance telephone 0800 111 6768 or visit www.fca.org.uk

Ceatta Limited is a company registered in England and Wales; company number 06662515. Registered office: 35 Mandale Road, Thornaby, Stockton on Tees TS17 6AD.
Data Protection Registration Z1552468. VAT Registration 902 9209 39.
*03 Numbers cost the same to call as an 01 or 02 phone number, from a landline telephone. The cost may vary for mobile telephones depending on the network operator. It is also possible to call an 03 number from abroad.
Ceatta Limited is Authorised and Regulated by the Financial Conduct Authority FRN 650872.   Copyright © 2004 – 2014 Ceatta Limited

Web Design : Web Management Consultants Ltd    Copyright © 2014Privacy Policy